This position is responsible for managing all daily fulfillment tasks for our online and retail breathalyzer orders:
-Reviewing all incoming orders for address and payment verification.
-Occasional email and phone contact with customers to clarify problematic shipping addresses and resolve shipping-related questions.
-Oversee the entire shipping and QC department to ensure orders are processed on time.
-Preparing paperwork, labeling, and tracking details for retail shipments.
-Printing shipping labels and packing slips through our ecommerce stores with USPS, UPS, FedEx, and other carriers.
Other responsibilities include:
-Inventory Management making sure our system contains highly accurate inventory numbers, and management of our products and shipping supplies
-Reordering products from our warehouse or from vendors whenever necessary
-Provide purchase forecasts to KHN overseas manufacturing facilities and plan quarterly production schedules.
-Create and verify domestic and international shipments, including commercial invoices, and any other necessary documents
-Provide shipping quotes to sales personnel on international shipments and large retail shipments.
-Maintain relationships with logistics suppliers including negotiating rates for best cost.
-Set up shipping processes with new vendors
-Oversee QC procedures on location
The ideal candidate for this position will grow with the company long-term, take on additional responsibilities not mentioned in this ad, and be able to offer feedback and support in areas outside of shipping. You must be a team player who can perform duties with a sense of urgency, produce timely results, have good communication skills and be able to work well with others. You must be detail-oriented, extremely organized, and able to work under pressure. You will help run all of our shipping activities, a crucial aspect of our business.
